BP212P SECSemester 21 creditsPractical
SEC Elective — Communication Skills / Mental Well-Being / Basic Computer Operations (Practical)
Complete unit-wise syllabus for BP212P SEC as per the PCI B.Pharm NEP 2020 curriculum (Semester 2 — Organic Chemistry + Biostatistics).
URL:
https://pharmacode.vercel.app/syllabus/semester-2/bp212p-sec-sec-elective-communication-skills-mental-well-being-basic-computer-operations-practical/Course Objectives
- Enhance verbal and non-verbal communication skills in academic, clinical, and professional pharmacy settings.
- Develop competence in patient counselling, prescription communication, and interprofessional dialogue.
- Promote empathetic and ethical communication in diverse cultural and patient contexts.
- Use digital tools and professional formats (e.g., email, reports, posters) for effective communication.
- Foster confidence, active listening, and clarity in pharmacy-related presentations and conversations.
- Introduce students to the concepts of mental well-being and stress.
Unit-wise Syllabus
3 Units1
Option 1: BP212P SEC1 — Communication Skills (30 Hours)30 Hours- 1. Introduction to Communication in Pharmacy; • Types of communication: verbal, non-verbal, written; • Importance in clinical, academic, and retail pharmacy
- 2. Listening and Observation Skills Workshop; • Active listening techniques, barriers to listening; • Observation of cues: patient posture, tone, compliance
- 3. Role-play: Communicating with a Patient for Dispensing a Prescription; • Explanation of dosage, frequency, side effects, and precautions
- 4. Role-play: Handling Difficult Conversations (e.g., Angry Patient or Confused Elderly); • Empathy, patience, tone modulation, de-escalation techniques
- 5. Written Communication I: Professional Email Writing & Documentation; • Writing emails to doctors, suppliers, institutions; • Structure, etiquette, and clarity in pharmacy communications
- 6. Written Communication II: Preparing Patient Information Leaflets and Drug Labels; • Use of simple language, drug facts, precautions, icons; • Creating flyers for common conditions (e.g., diabetes, asthma)
- 7. Non-verbal Communication Skills; • Body language, eye contact, gestures, tone of voice; • Cross-cultural sensitivity in pharmacy communication
- 8. Presentation Skills I – Basic Techniques; • Voice projection, clarity, use of visuals; • Individual practice with simple pharmacy topics
- 9. Presentation Skills II – Group Presentations; • Topics: health awareness campaigns, drug education, OTC safety; • Peer and faculty feedback
- 10. Patient Counseling Practice (Case-Based); • Counseling for chronic illness (e.g., hypertension, diabetes); • Role-playing real-life counseling situations
- 11. Communicating with Healthcare Professionals; • Case handoff, drug information request, referral writing; • Using SBAR (Situation, Background, Assessment, Recommendation) format
- 12. Mock Interview / Group Discussion Practice; • Industry/clinical job interview scenarios; • GD on topics like “Generic vs Branded Medicines”
- 13. Digital Communication Skills for Pharmacists; • Creating a simple health blog, social media awareness post; • Basics of teleconsultation and ePharmacy chat support
- 14. Ethics and Professionalism in Communication; • Confidentiality, patient rights, informed consent; • Role-play ethical dilemmas in pharmacy
- 15. Assessment & Reflection; • Final presentation or counseling demo; • Feedback, self-evaluation, and faculty observation
2
Option 2: BP212P SEC2 — Mental Well-Being, Stress & Conflict Management (30 Hours)30 Hours- 1. Self-assessment of stress levels using Perceived Stress Scale (PSS)
- 2. Journaling activity: Maintain a 7-day emotional diary
- 3. Mindfulness breathing exercise and reflection
- 4. Guided meditation session and feedback form
- 5. Time management activity using Eisenhower Matrix
- 6. Role-play exercise on workplace conflict resolution
- 7. SWOT analysis of personal behavior and coping mechanisms
- 8. Cognitive restructuring worksheet for negative thoughts
- 9. Group discussion: “How do you respond to stress?”
- 10. Conflict styles self-test (Thomas-Kilmann Conflict Mode Instrument)
- 11. Visualization technique to reduce anxiety
- 12. Progressive muscle relaxation practice
- 13. Team activity: Building trust through icebreakers and communication
- 14. Reflection report after practicing gratitude for 5 days
- 15. Case study analysis: Conflict scenario in a healthcare/pharma setup
3
Option 3: BP212P SEC3 — Basic Computer Operations & Information Technology (30 Hours)30 Hours- General Instruction on Digital Tools Open-source digital tools are preferred for teaching and learning purposes. However, institutions may choose appropriate software platforms, applications, or online services depending on availability, institutional policy, and infrastructure. The selected tools should enable students to perform the required digital and documentation tasks effectively. The specific software may vary, but the skills and competencies listed below must be achieved using suitable tools. Practical Components
- 1. Basic operation and navigation of a computer operating system, including system settings and file explorer functions.
- 2. Creating, renaming, organizing, moving, and deleting files and folders within a computer system.
- 3. Preparing a structured academic or pharmacy-related report using a word-processing application with appropriate formatting, tables, headers, and page layout.
- 4. Inserting equations, images, and formatted elements while preparing documents such as reports, notices, or certificates using document editing tools.
- 5. Creating spreadsheets for pharmacy-related calculations such as dose calculations, inventory records, or sales data using spreadsheet applications.
- 6. Applying basic spreadsheet formulas and functions such as summation, averaging, conditional calculations, and counting operations.
- 7. Generating graphs, charts, and data visualizations from experimental or pharmaceutical data using spreadsheet tools.
- 8. Preparing a short academic presentation (approximately five slides) using presentation software with text, images, and basic design elements.
- 9. Performing effective internet browsing and academic search techniques using online scientific literature databases and search platforms.
- 10. Writing and sending professional emails including file attachments, proper subject lines, and appropriate use of CC and BCC with correct communication etiquette.
- 11. Introduction to digital systems used in pharmacy practice such as billing, inventory management, or prescription management through demonstration or simulation.
- 12. Using cloud-based storage platforms for saving, organizing, and sharing academic or pharmacy-related files and data.
- 13. Exploring digital health technologies such as pharmacy-related mobile applications or electronic health tools used in healthcare practice.
- 14. Accessing and utilizing online learning platforms for professional education and course materials.
- 15. Preparing and submitting digital assignments using word-processing, spreadsheet, or presentation tools.
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Recommended Textbooks & References
- 1. Communication Skills in Pharmacy Practice – E. M. Kelly & S. L. Svarstad, Lippincott Williams & Wilkins
- Developing Communication Skills for Pharmacy – Catherine Langford, Pharmaceutical Press
- 1. The Relaxation and Stress Reduction Workbook – Martha Davis, Elizabeth Robbins Eshelman & Matthew McKay, New Harbinger Publications
- Managing Stress: Principles and Strategies for Health and Well-Being – Brian Luke Seaward, Jones & Bartlett Learning
- Emotional Intelligence – Daniel Goleman, Bantam Books
- The 7 Habits of Highly Effective People – Stephen R. Covey, Simon & Schuster
- Conflict Management: A Practical Guide to Developing Negotiation Strategies – Barbara A. Budjac Corvette, Pearson Education
- Mindfulness: An Eight-Week Plan for Finding Peace in a Frantic World – Mark Williams & Danny Penman, Rodale Books
What's coming next on this page
- Previous year question papers (PYQ)
- Topic-wise short notes and revision summaries
- MCQs and self-assessment quizzes
- Suggested external resources and video tutorials
Other subjects in Semester 2
BP201TApplied Biostatistics and Data Analytics for Pharmaceutical SciencesBP202TBiochemistryBP203THuman Anatomy, Physiology and Pathophysiology IIBP204TPharmaceutical Organic ChemistryBP205TPharmacognosy and PhytochemistryBP206TPhysical PharmaceuticsBP207PBiochemistry (Practical)BP208PHuman Anatomy, Physiology and Pathophysiology II (Practical)BP209PPharmaceutical Organic Chemistry (Practical)BP210PPharmacognosy and Phytochemistry (Practical)BP211PPhysical Pharmaceutics (Practical)